GRID 30 / SUPPORT
Help for the work in progress.
For help with Grid 30, start with the area below. If you are still stuck, contact KR38 Creative and include the page and steps involved. Please do not email passwords, access tokens, or private media.
Sign in
Use the Sign In link to access your Grid 30 account. If an invitation is involved, sign in with the email address the invitation was sent to.
Calendars
Posts, media, review activity, and social connections are kept within their authorized Calendar. If a Calendar is missing, confirm you are signed in to the account that was granted access.
Posts and scheduling
Use the composer to save a draft or submit eligible content for review. Check the Calendar’s timezone and scheduled time before saving. Current Grid 30 automatic publishing is not active; a scheduled post is planning information, not a promise that a social post will go live.
Review Queue
The Review Queue shows content awaiting review in Calendars where your role permits review actions. Change requests and approval actions are recorded in the post’s workflow history.
Connections and Channel Preview
Connections are managed per Calendar. A connected account does not necessarily mean every live-preview or publishing format is available. If a social provider reports an authorization issue, use Grid 30’s connection status and follow the provider’s own account-security guidance.
Media and framing
Uploaded master media is kept intact. Auto framing is intended to show the whole image; manual framing controls may intentionally crop the preview. Add alt text to describe meaningful images.
Contact support
For unresolved issues, email info@kr38iv.com. Please include a concise description and, if useful, a screenshot with private details removed. For social-platform account or API issues, the platform may also need to be contacted directly.
Questions? info@kr38iv.com